Service Plan FAQ

How many documents can I send each month?

Usage is dependent on the plan and can be based on a per user or per transaction model. This flexibility allows us to tailor the plan to your specific use case. All plans are subject to abuse limits, which is defined in the Terms & Conditions.

Do you bill based on the number of documents signed?

Billing is based on the number of users for the Pro and Team plans. The Enterprise plan can be based on the number of users or number of expected documents.

Can I cancel the service anytime?

When paying monthly, you can cancel at anytime and you will not be billed again. When paying annually to get the discount, you may cancel within the first 30 days to get a full refund. After 30 days, no portion of your payment is refunded.

Can one organization have multiple Pro accounts?

Pro plans are designed for small businesses with one user. Our terms of use do not allow multiple Pro accounts in an organization. Our Team and Enterprise plans are designed especially for multiple users.

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Feature Comparison

  Pro Team Enterprise Global
Complete eSignature process
Compliant to ESIGN Act
Biometric Handwritten Signatures
Fax Signatures
Comprehensive File Type Support
Multiple Signers per Document
Sequential Signing Workflow
PDF Form Support
Document Encryption
Attached Audit Trail
Document Certification
Secure Document Archive
Work from Adobe Reader or Adobe Acrobat
Work from Box or Google Drive
Work from your iOS device
Offline Signing
Customer Support Community 24x7 Chat 24x7 Chat, Phone, and Email Support 24x7 Chat, Phone, and Email Support
Parallel Signing Workflow
External Archive
Your Branding
Shared Document Library
Team management
Customizable Business Workflows
Password challenge
Knowledge Based Authentication (KBA)
Social Identity
Status and Action Alerts
Mega Sign
Salesforce and Other Partner Integrations
Advanced Form Fields
WebDoc Widget
Collect Documents from Signers
Signer Visibility and Role
API & Website Integration
Enterprise User and Configuration Management
Single Sign On
Localized Sending and Signing Experience in 28 Languages
Global Fax-Back Network